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At Frost we are committed to ensuring the golden rule of the
Theatre – "The Show Must Go On." Our Service Department has been modeled
around this directive. Therefore Frost Service provides, in essence,
mission-critical actions and product that will ensure your lighting and sound
performance systems are always working, any time of day, all year round.
We have worked hard and over many years we have gained the
history and experience, the equipment and workplace, and the skills and staff to
maintain this guarantee.
For Our Customers
 24-hour, 365-day emergency call service for your equipment
or installation. Prompt, efficient, and accurate - it’s just that simple.
Free technical support during regular business hours.
Supplies of emergency back up equipment should your systems
fail.
Replacement customised system manuals available, including
your "as-built" system and installation diagrams.
Ongoing maintenance and system training workshop plans.
Standard one year warranty and optional three, five, and ten
year warranties on system installations.
A staff of competent trained technicians, ready when you
need them.
Even if you’re not a Customer
The same 24-hour, 365-day emergency service call system is
available to keep your event on track.
Diverse arrays of back up equipment including lighting,
sound, power generation and distribution equipment.
Technical Support for theatre systems, training workshops,
and scheduled maintenance plans.
User Manual search and locate program (we might already have
the manual in our files – just ask!)
In House Service
We operate a fully staffed and stocked service department on
the premises to ensure your equipment can be repaired as quickly as
possible.
"Oddball" parts are usually no problem. We have a
stock selection of older and refurbished parts, and extensive outsourcing
resources for items we don’t have.
Our equipment includes many "real world"
components to ensure that our test procedures closely mimic your workplace.
If you can imagine it, we can build it – custom panels,
converters, cables, or otherwise.
Competitive rates for service, maintenance, and programming.
Service Policies
RMA: All items to be returned to us must for service be
clearly marked with a valid RMA (Return Materials Authorisation) number. To
obtain this number, contact us with your concern via telephone, fax, or
email, and the number will be sent to you immediately.
Warranty service, unless specifically noted, does not
include shipping or freight charges.
An additional handling charge may apply for shipping any
product.
All shipping is at the risk of the customer.
"Estimates" or "Quotations" are not
guaranteed to be accurate. Parts and Labour will be billed as used for the
repair at its completion.
Minimum order amounts apply to all evaluations for
estimation or quotation purposes.
All service work is guaranteed for 30 days. This limited
guarantee covers parts and labour for defective workmanship or faulty
components only.
Only the individual manufacturer’s service warranties or
guarantees cover "Return-to-Manufacturer" warranty repair service.
"Rush" orders may incur charges above and beyond
the published service rates.
Where warranties do not cover abuse, Frost or its agents
shall retain the right to determine if damages were caused by defective
workmanship/product, or abusive product use.
All temporary replacement equipment provided to the customer
will become subject to the Rentals Terms and Conditions.
Environmental disposal charges, as applicable for hazardous
materials pertaining to the service work, will be charged back to the
customer.
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